Refund Policy

Freewoman.online and its designs are available on the Zazzle.com marketplace, with the company handling everything related to manufacturing, billing, shipping, and refunds or returns when you order your design created by me.

You can consult their site, Zazzle.com, for all information regarding their return and refund policies.

But for your convenience, here I transcribe Zazzle.com’s return or refund policy for you.

"The Zazzle Promise
We promise 100% satisfaction.
Don’t love it? Return it!

We want you to love your creation.

If, for any reason, you are not satisfied with any qualified* product you purchase, you can return your purchase for a replacement, credit, or refund within 30 days of delivery.

*Some Zazzle products are subject to special return restrictions. We provide more details below.

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Your information is safe with Zazzle. Our secure SSL servers are tested daily to ensure that your data arrives privately and unaltered.

RETURN POLICY - PRODUCT RESTRICTIONS
The following Zazzle products are subject to special return restrictions.

Face Masks: for health and safety reasons, all face mask sales are final and cannot be returned or exchanged.

Stitch Files (for embroidered products): you can return any embroidered product within 30 days of product receipt. However, to receive a refund for the image conversion fee, you must contact customer service within 10 days of order receipt and must return the product to Zazzle. If you posted an embroidered product for sale and did not place an order at that time, you must request a refund for the image conversion fee within 10 days after the date you uploaded the file to Zazzle’s “My Images” folder, which corresponds to the “shipment date” of the confirmation email we sent you.

RETURNING DAMAGED/DEFECTIVE ITEMS
In cases of damage or defects, the return process can be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer service team. In many cases, actions (in the form of replacement, refund, or account credit) can be taken as soon as your claim is validated.

If the damage/defect cannot be verified over the phone or via email, you may be asked to return the item to Zazzle for inspection before the product condition can be determined.

WHO COVERS THE COST OF RETURN SHIPPING?
Zazzle will provide a prepaid return shipping label in cases where items have arrived damaged or a Zazzle representative has confirmed them to be defective.

For all other cases, the cost of return shipping is the responsibility of the customer.

Under no circumstances does Zazzle reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with Zazzle support on how the return should be handled prior to placing the items back in transit to Zazzle.

HOW TO RETURN AN ITEM
Contact customer service to initiate a return. For purchases made between October 6 and December 31, 2023: you must make this request by January 31, 2024. For purchases made before October 6, 2023: you must make this request within 30 days of receiving the shipment.
Be sure to specify the reason for the return in your message and indicate any preference for replacement (whether to exchange for an identical product or to select an alternative style, size, or color), account credit, or refund.
Once the subject is selected, you will be asked to select the product you wish to return.
Use the Upload File button to proactively provide digital images of damaged or defective products…

WHAT THE RETURN PROCESS INVOLVES
If you have requested a refund, be aware that the returned funds usually take between 7 and 21 days to appear in the account used for the purchase (depending on the processing speed of the bank that issued the funds).

If you have requested a credit to your Zazzle account, please be aware that the returned funds usually take between 24 and 48 hours to appear in your Zazzle account. This credit, once available, can be used to make a purchase on Zazzle.

If you have requested an exchange for a different size or style, you will be emailed once the reprint has been initiated.

Dark clothing items that are returned can only be exchanged for a different style of dark clothing of equal or lesser value.
Light clothing items that are returned can only be exchanged for a different style of light clothing of equal or lesser value.
Non-clothing items that are returned can only be exchanged for a similar non-clothing item of equal or lesser value.

Zazzle Inc.
811 Sandhill Road
Reno, NV 89521"